Length: 3 hours
Audience: All employees
Recent studies reveal that organizations that emphasize on emotional intelligence experience higher levels of productivity and employee engagement than those that under-invest in or ignore it. Today's workplace is more than just technical know-how and skills. Emotional Intelligence (EI) is the secret sauce to increasing effective collaboration and leadership skills. In this course. we will explore the 4 pillars of emotional intelligence and how they can help to build relationships, reduce team stress, defuse conflict and improve job satisfaction.
Learning Outcomes:
- Explain the concept of Emotional Intelligence and its significance in leadership;
- List and describe the four foundational competencies of Emotional Intelligence;
- Analyze personal strengths and challenges to determine a key area of Emotional Intelligence for further development;
- Implement a specific strategy to manage and diffuse difficult situations in a professional setting.
Facilitator: External - New Era Learning
Location: Virtual
Upcoming Session: TBA