Length: Full day session
Audience: All employees
This in-person course is designed to provide information and tools that participants can use to improve the quality of service to both internal and external clients and customers. Participants will gain knowledge and strategies in the following areas:
- Assessing and improving an organization’s commitment to quality service
- Differentiating and elevating service to become a provider of choice
- Designing standards for quality service and creating a consistent service experience
- Evaluating the needs, wants, stereotypes, and emotions of customers at an individual level
- Understanding the processes necessary to develop a culture that consistently delivers exceptional service
- Recovering effectively from a service failure and turning it into an opportunity to strengthen customer relations
Facilitator: External - UPEI
Upcoming Sessions: TBD