Length: 3 hours
Audience: All employees
Navigating difficult conversations in the workplace is a crucial skill for professionals across all industries and roles. Whether you're a manager, team leader, or individual contributor, the ability to engage in and manage challenging discussions is essential for maintaining healthy relationships, fostering collaboration, and addressing conflicts effectively. This course explores the benefits of having difficult conversations and equips participants with strategies to effectively prepare before engaging. Participants will practice starting the conversation with a focus on resolving the issue and follow a framework to navigate the conversation with confidence and professionalism.
Objectives:
- Describe various types of difficult conversations in the workplace
- List the benefits of engaging in difficult conversations
- Demonstrate how to adequately prepare for difficult conversations
- Apply communication strategies and techniques to navigate challenging discussions
Facilitator: External - New Era Learning
Location - Virtual
Upcoming session: Thursday, December 11th, 2025 at 9:00 a.m.