Length: Full day
Audience: All employees
Most of us who have worked with teams have experienced the impact conflict can have on the workplace. Left unchecked, it can create a very unpleasant working environment which can have negative effects on production, quality of work and the mental health of all involved. In the worst cases, it can result in low office morale and increased sick days and eventually, members permanently leaving the team. Workers spend an average of 2.8 hours per week dealing with conflict and conservative estimates indicate the majority of managers and supervisors spend on average one day per week managing conflict among their staff. Conflict is a normal part of working together and it’s unrealistic to think it can be eliminated. Skills can, however, be learned to manage conflict so that outcomes lead to uniquely creative teamwork and a fulfilling and positive work environment. At the heart of collaborative and creative conflict resolving is the ability to get beneath the rigid positions that people in conflict often take. This course can be offered online as two half-days (ideally one week apart) or in person as one full day. It will provide insight into conflict solving styles, with a specific focus on collaboration and the key skill required to unlock impasse and open creative, mutually satisfying solutions
Learning outcomes:
- Awareness of impact of conflict
- Develop an understanding of own conflict style and how to effectively use each style to manage workplace conflict..
- Develop ability to respond to conflict more confidently and effectively.
- Employ strategies to reduce conflict in the workplace.
- Integrate learning at work.
Facilitator: External - Kirstin Lund - Settlements Inc.
Location - Sage Room, 40C Burns Avenue
Upcoming Session: Thursday, October 22nd, 2026 at 9:00am